LEGAL
Refund Policy
A clear guide to who handles a payment, cancellation or refund for an event found on tuttd.
1. Current launch access
Individual access and organizer beta access are currently free. We do not collect subscription fees, so there is no subscription charge to refund.
2. Event tickets and checkout
Paid ticket checkout may be provided by tuttd or by an external ticketing service. The seller and applicable cancellation rules are shown before purchase. tuttd charges organizers a 15% commission only on paid tickets sold through tuttd.
The seller named on your receipt is the first point of contact for a refund. Keep the confirmation email and payment reference.
3. Cancelled or changed events
The organizer is responsible for notifying attendees and handling remedies when an event is cancelled, postponed, materially changed or cannot be delivered. tuttd may update or remove the listing after receiving reliable information.
4. tuttd checkout
Where tuttd checkout is available, it identifies the seller, total price and event-specific refund terms before payment. Approved refunds normally return to the original payment method; processing time depends on the bank and payment provider.
5. Consumer rights
This policy does not limit rights that apply under mandatory consumer law. Some date-specific leisure and event services may be treated differently from ordinary online purchases, depending on your country.
6. Getting help
For an external purchase, contact the organizer or seller shown on the receipt. If a listing is misleading or you cannot identify the seller, email support@tuttd.com with the event link and non-sensitive purchase details. Do not send full card numbers.